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Refund Policy

Returns
Our policy lasts 10 days from the day of delivery. If 10 days have gone by since the delivery date, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the original packaging.

To Request a Refund:

1.  Email contact@piperberry.com and request an return authorization number.  Write this number on your package.

2.  Send the package to:

Piperberry

1140 Wall Street #602, La Jolla CA 92037, United States

Please allow up to 20 days to process your refund. A credit will automatically be applied to your credit card or original method of payment.  The cost of original shipping will be deducted from your credit.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@piperberry.com and send your item to: Piperberry, 1140 Wall Street #602, La Jolla CA 92037, United States.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.


Cancellation Policy

If you placed an order in error, you can email us at contact@piperberry.com to cancel the order.  Once tracking information has been sent to you, you can not cancel the order.  

Stopping Subscriptions

Once your scheduled order has shipped we can not stop or change the order.  You can request a refund.